Privacy Policy

Last updated: 01/01/2026

This Privacy Policy explains how KLF Ceramics (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or purchase from our online shop, in accordance with the UK General Data Protection Regulation (UK GDPR).

Data Controller:
KLF Ceramics
Email: info@klfceramics.co.uk
Location: United Kingdom

We are responsible for how your personal data is collected and used.

We may collect the following information:

When you browse the website

• IP address
   
• Browser type and device information
   
• Pages viewed and interactions
   

When you make a purchase

• Name
   
• Billing and delivery address
   
• Email address
   
• Phone number (if provided)
   
• Order details
   

Payment information is processed securely by third-party payment providers. We do not store or have access to your full payment card details.

Under UK GDPR, we must have a lawful reason to use your data. We rely on the following:

• Contract – to process and deliver your order
   
• Legitimate interests – to improve our website and respond to enquiries
   
• Legal obligation – for tax and accounting records
   
• Consent – for marketing emails (where you have opted in)
   

We use your personal data to:

• Process and fulfil orders
   
• Communicate with you about purchases or enquiries
   
• Provide customer support
   
• Arrange delivery of goods
   
• Keep business and financial records
   
• Improve our website and services
   

We will only send marketing emails if you have explicitly agreed to receive them. You can withdraw consent at any time.

We only share your data where necessary, including with:

• Payment processors
   
• Delivery and courier services
   
• Website hosting and e-commerce platforms
   

All third parties are required to handle your data securely and lawfully.
We never sell your personal data.

This website uses cookies to ensure it functions properly and to understand how visitors use the site. Cookies may:

• Remember items in your basket
   
• Improve website performance
   

You can control or disable cookies through your browser settings.

We keep personal data only for as long as necessary:

• Order and transaction data is retained for legal and accounting purposes
   
• Enquiry data is retained only as long as needed to respond
   

When no longer required, data is securely deleted.

You have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Object to or restrict processing
   
• Withdraw consent for marketing at any time
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise your rights, contact us using the details above.

We may update this Privacy Policy from time to time without notice. The latest version will always be available on this page.